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The Dine-In Orders page is your live order board — every order placed at any table, with its payment status.

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Filtering by Table

Tap a table chip at the top to see only that table’s orders, with a live count. Tap All orders to clear the filter. Use the search bar to find an order by name, phone number, or other details.

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Reading the Order List

Each row shows:
  • Table — which table the order was placed at
  • Waiter — who serves that table. A QR tag means the customer placed the order themselves by scanning a QR code. A placed by [name] tag means a Super Waiter punched it in for this table — the name shown next to the tag is still the waiter who owns the table, not the Super Waiter.
  • Approval — tap this to open the order and confirm payment status for each item (see below)
  • Food, Total Orders, Amount, Payment (POS or Online), Platform, and Status (Pending, Kitchen, or Completed)
Filter the list by Status using the dropdown in the table header.

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Confirming Payment (Approval)

Tap Approval on any order to open it. For each item, tap its status pill and choose:
  • Pending — not yet resolved
  • Sales — paid for
  • Gift — given away, not charged
  • Void — cancelled, excluded from totals
An item’s status locks once it’s already been paid for, or once the whole order is Confirmed and marked Completed — you can’t re-open it from here. Tap Save once you’ve set every item. The order’s overall Approval status updates automatically:
  • Confirmed — every item is resolved (Sales, Gift, or Void)
  • Unresolved — some items are resolved, others aren’t
  • Pending — nothing resolved yet

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Exporting Orders

Tap Download to export the current filtered list as a CSV, including ticket number, date, time, customer details, table, waiter, channel, amount, payment method, and status.

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Requesting a Refund

Tap Request Refund to open Dropp’s refund request form and submit the details.