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A manager runs day-to-day operations for a dine-in venue on behalf of the owner. They log in on the same screen as the owner, with their own email and password — there’s no separate manager login. The app checks the account type after login and shows the manager’s own dashboard. Managers only work with dine-in venues. A quick-service (QSR) owner’s staff use the separate Cashier and Sub-Admin logins instead.

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Logging in

Sign in with the same form as the owner. There’s no separate “Manager” tab or URL — the app reads the account type from the login response and routes accordingly.
A manager’s permissions are set by the owner. Some managers can see everything below; others are missing pieces like Inventory, depending on what the owner has granted. If a page looks locked or missing, it’s likely a permission the owner hasn’t turned on yet — ask the owner, not support.
The first thing a manager sees after logging in. It’s a single card linking to the venue’s Dine-in Menu — managing what’s on the menu, not managing orders. There’s no separate storefront or QSR menu here; a manager only ever sees the dine-in menu for their venue.

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Orders

The order table for the venue: every order, searchable, filterable by table, with a payment status for each ticket. Payment Approval: click any order’s status to open a per-item approval. Each item on the order can be marked Sales, Gift, Pending, or Void — the same disposition options the owner has. This is how a manager confirms what actually got paid for versus what didn’t.
Saving a payment approval can fail (a stale session, a network drop). If it does, the manager sees an error message directly in the approval panel — it doesn’t fail silently.
Also on this page:
  • Manage Sections and Manage Table — links to the venue’s table layout, shared with the owner’s own table management.
  • Request Refund — opens the same embedded refund-request form used across Dropp; it doesn’t process a live refund itself, it submits a request.
  • Download — exports the current order list to CSV.

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Tables

Two tabs: Tables and Super Waiter.
  • Tables — add, edit, or delete individual tables. Each table gets a name, an assigned employee, an employee ID, an optional WhatsApp number, and a password. A toggle controls whether that table can take QR orders.
  • Super Waiter — a Super Waiter is one login covering several tables and sections at once, useful for a waiter who works a whole section rather than a single table. Assign which sections and which tables it covers when creating one.

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Kitchen

A live order board with six columns: New orders, Cooking, Ready for pickup, Sent, Completed, and Void (plus a Decline lane for orders the kitchen can’t fulfil). Orders move between columns as staff drag them, and new orders arrive over a live connection with a sound alert. Declining an order asks for a reason: meal unavailable, customer unavailable, or another reason — logged with the order.
Kitchen has its own header and its own Menu button, separate from the main Menu page — it links to a filtered dish list built for glancing at while working the board, not for editing the menu.
The board can be filtered by date range, table, or category, and exported to CSV — the export is a small summary (declined, void, and completed counts), not the full order list.

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Reports

A sales dashboard for the venue: net sales (all-time and today), tickets, orders, average order size, average ticket size, and unique customers. Below the summary, a breakdown toggle switches between Sales and Others — Others splits further into Declined, Voided, Gifted, and Incomplete sales, so a manager can see exactly why a number doesn’t match completed sales, not just that it doesn’t. Filter by date, payment type, section, or table. Export the filtered view to CSV.

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Settings

A profile card: photo, name, phone number, and email, plus a masked password field. Edit Profile opens a modal for first name, last name, and email.
There’s no way to change your password from this Settings page — the option isn’t wired up. Contact the owner or Dropp support to reset a manager’s password.