Troubleshoot Dropp POS, Dashboard & Payment Issues

This guide covers the most common issues merchants encounter across the Dropp dashboard, POS terminal, and payments. Select your area below to get started.

Dashboard
POS Terminal
Payments
Waiter App

I can't log in

Double-check that you are using the correct email address associated with your Dropp account.
Re-enter your password carefully — passwords are case-sensitive.
If you have forgotten your password, click Forgot Password on the login page and follow the reset link sent to your email.
If you believe your account may be suspended, contact your account owner or email support@getdropp.com for assistance.

My revenue data looks wrong

Confirm that your POS terminal is actively syncing — navigate to Settings → Devices and look for a green dot next to each terminal. A grey dot indicates the device is offline.
Check the date range filter at the top of the dashboard. Ensure the selected period matches the timeframe you expect to see data for.
If the POS is online and the date range is correct but figures still look off, contact support@getdropp.com with your account name and the affected date range.

A team member can't see certain features

Feature visibility in Dropp is controlled by role. Check the team member’s assigned role under Settings → Team:

Managers have access to reports, analytics, and settings.
Staff only see POS-relevant views and do not have access to financial reports or configuration pages.

Update the team member’s role if they need broader access.

Can't log in on the waiter app

If the login screen keeps saying you got it wrong, work through these in order — most cases are fixed by the first one.

Retype your staff ID and password by hand. Phones and tablets try to help by auto-filling fields based on what you typed before. On the staff ID field, this can backfire — it can quietly change your ID while you’re typing (for example, turning 0001 into 00001), and the field still looks right at a glance. Clear both fields completely and type them again, one character at a time, without letting the device autofill.
Check your signal or Wi-Fi. A dropped connection can fail a login even with the right ID and password.
If it still fails after both of the above, the password is likely the real issue — ask your manager to confirm or reset it.

We’re updating this screen to tell you exactly which of these three is happening, instead of one generic message. Until then, this order covers it.

If none of the above steps resolve your issue, contact the Dropp support team at support@getdropp.com or book a call with a specialist at calendly.com/trydropp/30min.