How to Reach Us
Email Support
Send a message to support@getdropp.com for any non-urgent technical, billing, or account questions.
Book a Call
Speak directly with a Dropp specialist. Choose a time that works for you and get one-on-one help with your setup, questions, or workflows.
In-App Chat
Start a live chat with the support team from the bottom-right corner of your dashboard at app.getdropp.com. Available during business hours.
Request a Demo
See Dropp in action with a live demo tailored to your restaurant. A specialist will walk you through the features most relevant to your operation.
Response Times
Before You Contact Us
Working through these steps first helps the support team resolve your issue faster.1
Check the Troubleshooting guide
Visit the Troubleshooting page and follow the steps for your issue area — Dashboard, POS Terminal, Payments, or Waiter App.
2
Check the FAQ
Browse the FAQ page for answers to common questions about setup, payment methods, and account management.
3
Note your account details
Have your account name and the specific location affected ready before reaching out. This helps the team locate your account and pull the relevant data without delay.
4
Note your terminal details (for POS issues)
If your issue involves a POS terminal, find the serial number printed on the back of the device and have it on hand. This allows support to identify your terminal in the system immediately.
Business Hours
For critical POS issues during a live service — such as a terminal going down mid-shift — contact your account manager’s direct number provided during onboarding. Do not wait for an email response in time-sensitive situations.