> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getdropp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Your Waiter Portal

> Log in, take orders, and manage your tables on your phone.

This guide is for waiters — if you manage a venue, see [Manage Your Team](/dinein/teams) instead.

<Note>
  This is Dropp's new waiter experience. It's available on some venues today and rolling out further — if your screen looks different from this guide, you're on the current version, not this one.
</Note>

## Logging In

Your manager shares a link or QR code with you — open it, then log in with your Employee ID and password. You'll land on your own order board, scoped to your tables only.

## Your Screen

At the top: the Dropp logo, your name, a bell icon to mute or unmute order sounds, and a logout button.

Below that, up to four tabs:

* **Board** — the menu, for building a new order
* **QR** — unclaimed orders waiting for a waiter (only shows up if you're eligible and there's at least one)
* **Ongoing** — your open orders
* **Completed** — your settled orders

Search and filter are available on every tab — search by table, order, or item name; filter by table (Ongoing/Completed/QR) or menu category (Board).

## Taking an Order

On **Board**, tap **Add to bag** on any item — tap it again to add more, or use the +/– stepper. Once you have at least one item, a green bar appears at the bottom showing your total. Tap it to review your order.

In the order sheet:

* **Table** (required) — pick from your own assigned tables. If you only have one table, it's picked for you.
* **Notes** (optional) — for the kitchen (allergies, no pepper, serving order, etc.)
* **Customer information** (optional) — name, email, phone

Tap **Place order**. It's added to your Ongoing list right away — you'll see it marked "Sending…" for a moment while it saves. If it fails to send, tap the card to retry — nothing you entered is lost.

## Adding to an Order

If an order hasn't been paid yet, its card shows an **Add order** button. Tap it, add more items on the Board (you'll see a banner reminding you which table you're adding to), then tap **Add to \[table]** to send it. If the order was closed out by your manager in the meantime, you'll be told and asked to start a new order instead.

## Unclaimed Orders

The **QR** tab shows orders nobody has taken yet — usually customers who ordered by scanning a table's QR code, sometimes other unclaimed orders. It only appears if you're allowed to take these and there's at least one waiting.

Tap **Accept** on an order to take it — this doesn't take payment, it just makes it yours. It moves straight to your Ongoing list. If someone else already took it, or it's no longer available, you'll be told.

## Viewing a Bill

Tap **View bill** on any order to see the full itemized bill: items, subtotal, tax (if your venue charges it), and the total. If part of the bill is already settled, you'll see the amount still owed instead of a status label — that's the number to tell the customer.

Tap **Download** to save it as an image or PDF, or **Share** to send it straight from your phone.

<Note>
  You can't mark an order as paid or completed from here — that's done by your manager.
</Note>