> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getdropp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Dropp Support: Email, Chat, and Book a Call

> Reach the Dropp support team by email or scheduled call for onboarding, technical issues, or billing questions — see business hours and response times.

The Dropp support team is here to help you with onboarding, technical issues, billing questions, and feature requests. Choose the channel that best fits your need — we aim to get every merchant back on track as quickly as possible.

## How to Reach Us

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@getdropp.com">
    Send a message to **[support@getdropp.com](mailto:support@getdropp.com)** for any non-urgent technical, billing, or account questions.
  </Card>

  <Card title="Book a Call" icon="calendar" href="https://calendly.com/trydropp/30min">
    Speak directly with a Dropp specialist. Choose a time that works for you and get one-on-one help with your setup, questions, or workflows.
  </Card>

  <Card title="In-App Chat" icon="message">
    Start a live chat with the support team from the **bottom-right corner** of your dashboard at [app.getdropp.com](https://app.getdropp.com). Available during business hours.
  </Card>

  <Card title="Request a Demo" icon="display" href="https://calendly.com/trydropp/30min">
    See Dropp in action with a live demo tailored to your restaurant. A specialist will walk you through the features most relevant to your operation.
  </Card>
</CardGroup>

## Response Times

| Channel           | Expected Response                  |
| ----------------- | ---------------------------------- |
| Email             | Next business day                  |
| In-app chat       | Within 4 hours (business hours)    |
| Booked call       | At your chosen time                |
| Urgent POS issues | Call your account manager directly |

## Before You Contact Us

Working through these steps first helps the support team resolve your issue faster.

<Steps>
  <Step title="Check the Troubleshooting guide">
    Visit the [Troubleshooting page](/support/troubleshooting) and follow the steps for your issue area — Dashboard, POS Terminal, Payments, or Waiter App.
  </Step>

  <Step title="Check the FAQ">
    Browse the [FAQ page](/support/faq) for answers to common questions about setup, payment methods, and account management.
  </Step>

  <Step title="Note your account details">
    Have your **account name** and the **specific location affected** ready before reaching out. This helps the team locate your account and pull the relevant data without delay.
  </Step>

  <Step title="Note your terminal details (for POS issues)">
    If your issue involves a POS terminal, find the **serial number** printed on the back of the device and have it on hand. This allows support to identify your terminal in the system immediately.
  </Step>
</Steps>

## Business Hours

| Day                      | Hours (WAT)       |
| ------------------------ | ----------------- |
| Monday – Friday          | 8:00 AM – 7:00 PM |
| Saturday                 | 9:00 AM – 2:00 PM |
| Sunday                   | Closed            |
| Nigerian public holidays | Closed            |

<Note>
  For critical POS issues during a live service — such as a terminal going down mid-shift — contact your account manager's direct number provided during onboarding. Do not wait for an email response in time-sensitive situations.
</Note>