> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getdropp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Dine-In Orders

> Review incoming orders, confirm payment status per item, and export your order history.

The Dine-In Orders page is your live order board — every order placed at any table, with its payment status.

## Filtering by Table

Tap a table chip at the top to see only that table's orders, with a live count. Tap **All orders** to clear the filter. Use the search bar to find an order by name, phone number, or other details.

## Reading the Order List

Each row shows:

* **Table** — which table the order was placed at
* **Waiter** — who serves that table. A **QR** tag means the customer placed the order themselves by scanning a QR code. A **placed by \[name]** tag means a Super Waiter punched it in for this table — the name shown next to the tag is still the waiter who owns the table, not the Super Waiter.
* **Approval** — tap this to open the order and confirm payment status for each item (see below)
* **Food**, **Total Orders**, **Amount**, **Payment** (POS or Online), **Platform**, and **Status** (Pending, Kitchen, or Completed)

Filter the list by Status using the dropdown in the table header.

## Confirming Payment (Approval)

Tap **Approval** on any order to open it. For each item, tap its status pill and choose:

* **Pending** — not yet resolved
* **Sales** — paid for
* **Gift** — given away, not charged
* **Void** — cancelled, excluded from totals

An item's status locks once it's already been paid for, or once the whole order is Confirmed and marked Completed — you can't re-open it from here.

Tap **Save** once you've set every item. The order's overall Approval status updates automatically:

* **Confirmed** — every item is resolved (Sales, Gift, or Void)
* **Unresolved** — some items are resolved, others aren't
* **Pending** — nothing resolved yet

## Exporting Orders

Tap **Download** to export the current filtered list as a CSV, including ticket number, date, time, customer details, table, waiter, channel, amount, payment method, and status.

## Requesting a Refund

Tap **Request Refund** to open Dropp's refund request form and submit the details.