> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getdropp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manager

> How a dine-in manager (sub-chef) logs in and runs menu, orders, tables, kitchen, and reports for the venue

A manager runs day-to-day operations for a dine-in venue on behalf of the owner. They log in on the same screen as the owner, with their own email and password — there's no separate manager login. The app checks the account type after login and shows the manager's own dashboard.

Managers only work with dine-in venues. A quick-service (QSR) owner's staff use the separate [Cashier](/qsr/cashier) and [Sub-Admin](/qsr/subadmin) logins instead.

## Logging in

Sign in with the same form as the owner. There's no separate "Manager" tab or URL — the app reads the account type from the login response and routes accordingly.

<Warning>
  A manager's permissions are set by the owner. Some managers can see everything below; others are missing pieces like Inventory, depending on what the owner has granted. If a page looks locked or missing, it's likely a permission the owner hasn't turned on yet — ask the owner, not support.
</Warning>

## Menu (home screen)

The first thing a manager sees after logging in. It's a single card linking to the venue's Dine-in Menu — managing what's on the menu, not managing orders. There's no separate storefront or QSR menu here; a manager only ever sees the dine-in menu for their venue.

## Orders

The order table for the venue: every order, searchable, filterable by table, with a payment status for each ticket.

**Payment Approval:** click any order's status to open a per-item approval. Each item on the order can be marked **Sales**, **Gift**, **Pending**, or **Void** — the same disposition options the owner has. This is how a manager confirms what actually got paid for versus what didn't.

<Warning>
  Saving a payment approval can fail (a stale session, a network drop). If it does, the manager sees an error message directly in the approval panel — it doesn't fail silently.
</Warning>

Also on this page:

* **Manage Sections** and **Manage Table** — links to the venue's table layout, shared with the owner's own table management.
* **Request Refund** — opens the same embedded refund-request form used across Dropp; it doesn't process a live refund itself, it submits a request.
* **Download** — exports the current order list to CSV.

## Tables

Two tabs: **Tables** and **Super Waiter**.

* **Tables** — add, edit, or delete individual tables. Each table gets a name, an assigned employee, an employee ID, an optional WhatsApp number, and a password. A toggle controls whether that table can take QR orders.
* **Super Waiter** — a Super Waiter is one login covering several tables and sections at once, useful for a waiter who works a whole section rather than a single table. Assign which sections and which tables it covers when creating one.

## Kitchen

A live order board with six columns: **New orders**, **Cooking**, **Ready for pickup**, **Sent**, **Completed**, and **Void** (plus a **Decline** lane for orders the kitchen can't fulfil). Orders move between columns as staff drag them, and new orders arrive over a live connection with a sound alert.

Declining an order asks for a reason: meal unavailable, customer unavailable, or another reason — logged with the order.

<Note>
  Kitchen has its own header and its own **Menu** button, separate from the main Menu page — it links to a filtered dish list built for glancing at while working the board, not for editing the menu.
</Note>

The board can be filtered by date range, table, or category, and exported to CSV — the export is a small summary (declined, void, and completed counts), not the full order list.

## Reports

A sales dashboard for the venue: net sales (all-time and today), tickets, orders, average order size, average ticket size, and unique customers.

Below the summary, a breakdown toggle switches between **Sales** and **Others** — Others splits further into Declined, Voided, Gifted, and Incomplete sales, so a manager can see exactly why a number doesn't match completed sales, not just that it doesn't.

Filter by date, payment type, section, or table. Export the filtered view to CSV.

## Settings

A profile card: photo, name, phone number, and email, plus a masked password field.

**Edit Profile** opens a modal for first name, last name, and email.

<Warning>
  There's no way to change your password from this Settings page — the option isn't wired up. Contact the owner or Dropp support to reset a manager's password.
</Warning>